FAQs

DELIVERY ORDERS REGISTRATION RETURNS OTHER QUESTIONS

DELIVERY

IS DELIVERY FREE ?

Postage is free for nation wide parcels with a minimum spending of RM200 (after discount) upwards. For orders below RM200, RM7 / RM 8 is incurred for West & East Malaysia postal addresses. International orders are not entitled to free postage.

WHEW DO YOU DELIVER ?

We deliver to Malaysia only. For other countries, kindly contact us at store@jpearly.com for shipment charges before making your payment. We will advise you accordingly before you proceed to check out.

HOW MUCH AND HOW LONG DOES DELIVERY TAKE ?

2-4 working days for delivery within Peninsula Malaysia. 3-5 working days for delivery to Sabah and Sarawak.

HAS MY ORDER BEEN SHIPPED OUT YET ?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

Paid orders made before 10am will be shipped out on the day itself. Orders made after that will be shipped the next day.

And there is no shipment on Friday and Saturday.

OOPS ! THE ITEM I RECEIVED IS FAULTY !

We deeply sorry for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to store@jpearly.com We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you with others cube (at your choices, with equivalent value) or refund.

I RECEIVED AN INCORRECT ITEM

Do let us know immediately via email at store@jpearly.com along with your order ID and we’ll get it sorted out for you.

AN ITEM IS MISSING FROM MY ORDER

Oops! But not to worry! Send an email to store@jpearly.com with your order ID and we’ll have it shipped out to you ASAP!

WHICH ADDRESS SHOULD I SHIP MY ORDER TO ?

If you are working, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.

If no one is physically able to collect your parcel after two delivery attempts, your parcel will either be held at the nearest PosLaju / Gdex branch or sent back to us.

ORDERS

HOW DO I PLACE ORDER ?

1. If you are not an existing member, create an account at JPearly.com by clicking "account icon" on the top right hand corner.

2. Then, add items to you your bag by clicking the "Add to Cart" button on the product page. Select preferred option and fill in the quantity.

3. Ready to checkout ? Move over your mouse pointer to "Shopping Cart" icon at top of the page, and click "check out"

4. Check the product description, quantity & price to make sure everything is correct.

5. Choose "Shipping method" and click "Continue to payment method.

5. Choose Payment Method and Check if Billing address or key in the new billing address if any.

6. Key in the "Discount" code if any, click "Complete Order" to continue.

7. For Paypal, log in with your username and password to proceed the payment.

7. For Online Banking & Credit Card, select the preference bank (online banking) and credit card to proceed the payment to complete your order.

8. For Offline Payment, read the instruction carefully and copy and save our banking details. Please email us the details after your payment made. IMPORTANT : After payment please inform us, we won't know until you tell us the payment is made !

9. Click "Confirm order" to compete your order. [ back to top ]

WHERE IS MY ORDER ?

You may check the progress of your dispatch in MY ACCOUNT - > ORDER HISTORY

if your order is showing "Shipped", you can click on view order to see the courier details.

Should you need assistance, kindly contact us with your Order ID (Order #xxxxxx) and we will revert as soon as we can.

I'M WORRIED. DID MY ORDER GO THROUGH ?

You may check the status of your order in your account dashboard. If your payment did not go through or did not confirm order, your order will be automatically cancelled.

MY ORDER HAS BEEN SHIPPED, WHEN WILL I RECEIVE MY PRODUCT ?

Once your product is dispatched, generally the courier takes 2-4 working days to reach you. For East Malaysia it may take between 3-5 working days.

WHY CAN'T I SEE THE COURIER TRACKING DETAILS ?

If you don't see any tracking data, your parcel may be in transit and has not reach your local courier hub. Tracking details usually require 24 hours to update. Should you need further assistance, please do not hesitate to contact us. Or call 1300-300-300 (Posline) for live tracking.

HOW DO I CHECK THE CURRENT STATUS OF MY ORDER ?

Check the status of your order by following these steps:

Sign in to your account
Click on your account on top righ of website header
Click on "Order History" on left side navigator bar to check for your order summary
Alternatively, do check your email inbox for a shipped order notification with tracking number
Should you need further assistance, please do not hesitate to contact us

HOW WILL I KNOW IF MY ORDER IS PLACED SUCCESSFULLY ?

You will receive an email confirmation from JPearly.com. All relevant details of your order are in this email. If you are using ATM/bank transfer, kindly email us your payment slip and we will process your order accordingly.

WHAT PAYMENT METHODS DO YOU ACCEPT ?

We like to offer you plenty of payment options, you can now use any of the payment options listed below :

ATM/Bank transfer (Payment details will shown after order placed), Paypal, Credit card & Online banking.

CAN I CANCEL MY ORDER ?

Yes, you can. Contact us immedately so that we don’t process your order.

If you've made an order and have yet to make payment, you will receive a payment reminder email. If payment is not received within 24 hours, your order will automatically be cancelled.

REGISTRATION

DO I NEED TO REGISTER TO SHOP ?

Registering with us helps speed up the ordering process for you, as we have your existing billing and shipping details. It also allows you to keep track of your current and past orders, and your payment status.

HOW I DO CREATE AN ACCOUNT ?

Click HERE to register.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD OR MY PASSWORD DOES NOT WORK ?

Go to the Login Page and then click the ‘Forgot Your Password?’ link. Kindly provide your email which you registered with. A reset password email will be sent to you shortly. [ back to top ]

RETURNS

WHAT IS YOUR RETURN POLICY ?

We allow return of products that are damaged during transit or due to faulty manufacturing. In such cases, the damage products have to be returned first, before we sent out a replacement.

In the event that a returned product is not damaged after inspection by our relevant supplier, postage fee to redeliver the item is to be borne solely by the customer.

Returns are accepted if returned within 3 days of receipt in exchange for product or refund for local order.

WILL I BE CHARGED POSTAGE FOR EXCHANGING DAMAGED PRODUCTS ?

No, we will be responsible for postage incurred for returns and redelivery.

WILL I BE CHARGED, IF I AM DISSATISFIED WITH A PRODUCT AND WISH TO EXCHANGE / RETURN IT ?

Yes, postage will be borne you for exchange/return of products. Payment gateway charges that are incurred for the cancelled items will be charged accordingly during your refund/exchange.

Please double check that the items that are being returned are in it’s original condition and packaging.

HOW DO I RETURN SOMETHING TO YOU ?

Contact us and provide us with your order id, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

HAVE YOU RECEIVED MY RETURNED ITEM(S) ?

We will email you as soon as we receive and process your parcel.

I RETURN AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED ?

We are terribly sorry for this mistake. Contact us and we will get this sorted for you immediately! [ back to top ]